AI customer service for modern energy providers.
We resolve the tickets AI can resolve. As many or as few as you want. The rest we escalate back to your team.
Used by
One of Germany’s largest modern energy providers.
3–14
Days to first resolved ticket
€1.80+
Per ticket
90%
CSAT on AI resolution
What we do
We take over tickets from your customer service: email and forms. Our AI is trained on energy workflows: tariffs, billing, relocation, heat pumps, subsidies, smart meters, supplier switches.
Whatever our AI can’t answer with confidence, we escalate back to your team.
Energy workflows
- Tariff
- Tariff switch
- Billing
- Annual billing
- Down payment
- Meter reading
- Relocation
- Address change
- Heat pump
- Solar PV
- Wallbox
- Subsidy
- Smart meter
- Supplier switch
- Cancellation
- SEPA mandate
- Dunning
- Market communication
How it works
We plug into your existing system. You don’t need to migrate, switch tools, or roll out anything new. Zero engineering effort on your side.
You decide which tickets run through our AI: all of them, specific topics, or just on overflow. On high-confidence answers for non-regulated cases, the reply is sent back into your system. Otherwise it escalates back to your team.
Audit trail on every touch. GDPR-compliant, EU inference. Integrates with any software platform.
Time to live
3–14 days from contract to first resolved ticket.
Pricing
€1.80 – €3.50 per AI-handled ticket, depending on complexity. Plus a platform fee scaled to volume.
No FTE minimums. 1-month pilot possible.
Example
Example, 4,000 tickets/month: ~€10,700 with us. Classic BPO: ~€17,000. ~37% cheaper at better speed.