We take on your switching and master-data clarification cases, your billing cases, and every other case that comes up. You keep final responsibility, we deliver the result.
Record switching rates and the mandatory 24-hour switch put every customer a keystroke away from leaving.
LFW24, market communication, dynamic tariffs, every case demands deep energy-sector expertise.
Specialists with this knowledge are almost impossible to find, while contact volume explodes at short notice during peaks.
And a wrongly answered request here is not a CSAT issue, but a legal and regulatory risk.
Disrupted supplier switches, downstream master-data changes, MaKo returns, resolved per GPKE, not left sitting.
Instalments, over- and under-consumption, questions about dynamic tariffs, answered correctly, with the data from your system.
The complete customer service, not just the hard part. The simple cases carry the volume, the regulated ones are the reason we can do it, and pure bots can't.
We lead with the hard cases, because that is where the difference lies, and take on the rest along with them.
The case arrives, phone, email, chat or letter, through your existing channels.
We pull the context from your billing and MaKo system, no flying blind.
The case is handled according to the applicable processes. Regulated outputs go through a human check.
Every step lands in the auditable trail. You see what was decided and why.
Defined limits for every case type. No free-form invention on regulated information.
All regulated outputs are checked and approved before dispatch, by a specialist.
Gapless, traceable documentation of every step, ready for internal audit and supervision.
Processing happens on your systems and data, GDPR-compliant. Your customer relationship stays yours.
Your advantage is also your biggest obstacle: the system landscape that has grown over time. That is exactly why we take on the integration. Access is enough, we handle the setup. No migration, no new software for your team.
Cheaper per resolved case than a staff-intensive operation, and without onboarding time for new hires who are not available anyway.
We work inside the case, not alongside it. The case is actually closed, not just passed on.
Exactly the regulated, error-prone cases where pure bot providers fail, with guardrails and proof.
No per-seat license, no base fee for capacity you do not need. The price is tied to your result, the resolution rate, not the working time.
We resolve them compliantly in your system and show you the difference, error rate, processing time, first-contact resolution and cost per case. A contained pilot, no migration.
Discuss a pilot