Pricing that tracks outcomes, not usage.

    A platform fee for the infrastructure. A per-resolution fee for the results. Priced to your volume, your complexity, and your integration depth.

    Platform fee · monthly

    The infrastructure that makes autonomous resolution possible.

    Start at €1,499/month. Covers integrations into your stack, custom policy rules, SLA-backed runtime, solutions engineering support, compliance tooling, audit logs, and ongoing model tuning on your data. Scales with the complexity of your setup, not the number of seats.

    Per-resolution fee

    Between €0.40 and €4.50 per resolved ticket.

    Priced by ticket complexity and volume. A simple FAQ-style ticket costs less. A multi-system contract dispute that pulls context from five different sources costs more. You pay once per resolved ticket, reopens within X days don't count.

    What drives the per-ticket price

    Three factors determine where your tickets land in the €0.40 to €4.50 range.

    Complexity of the resolution

    A single-step answer grounded in your knowledge base is cheaper. A multi-system workflow involving CRM lookups, contract validation, billing writes, and policy checks costs more. We quote per ticket category, so you know what each type of ticket costs before production starts.

    Volume commitment

    Higher monthly volume means better per-ticket pricing. Teams running 20,000+ resolved tickets per month typically see prices well under €1.00.

    Integration depth

    Tickets that require deep custom integrations into proprietary systems, legacy CRMs, billing platforms, industry-specific tools, take more engineering on our side and are priced accordingly.

    No surprises in month three. Every ticket category is priced and agreed upfront.

    What you don't pay for

    • Tickets we fail to resolve.
    • Tickets that reopen within X days.
    • Escalations to your team, if we hand it off, that's on us.
    • The demo or the scoping call.
    • Setup or integration work covered by the platform fee.
    • Seats, your entire team uses the platform regardless of size.

    How pricing gets set

    Every team we work with has a different ticket mix, different integration needs, and different volume profiles. That's why we don't publish tier tables, they'd either undercut the complex cases or overcharge the simple ones. Here's how it works in practice.

    01

    A demo call

    We walk through our engine live and discuss your specific ticket landscape, what escalates today, what your team spends most time on, where complexity lives.

    02

    A scoping session

    We map your helpdesk, your AI stack, and the integrations we'd need. You tell us which ticket categories matter most. We come back with a proposal: platform fee range, per-category pricing, and a pilot plan.

    03

    A pilot

    A limited-scope deployment, typically 4–6 weeks, where we run on a subset of your real tickets. Real numbers, real performance, real cost, not projections. If it doesn't deliver, you walk away after the pilot.

    Most deals land between €2,000 and €15,000 in monthly platform fee, plus per-ticket costs that scale with volume.

    Why a platform fee?

    Running autonomous resolution on complex tickets takes more than a bot on top of your helpdesk. It takes deep integrations, custom policy engines, SLA-backed infrastructure, and ongoing solutions engineering. The platform fee covers the setup and infrastructure that makes our resolution rates possible. The per-ticket fee covers the outcomes we deliver.

    If you're running low support volume and out-of-the-box AI handles your full workload, we're probably not the right fit, and that's fine. We're built for teams where support is a serious operational function with real complexity.

    Pricing FAQ

    Because setups vary too much for a one-size-fits-all table to be honest. A fintech with 10 integrations and complex compliance isn't comparable to an e-commerce team with three tools and simpler tickets. Fixed tiers would either undercharge the complex cases or overcharge the simple ones. Instead, we scope your setup and quote based on what we see.

    After a demo call and a scoping session, typically within two weeks of first contact, you get a full proposal: platform fee, per-category resolution pricing, and a pilot plan. No multi-week procurement theater.

    For the pilot, no, you can run a limited-scope pilot and decide. For production deployments, we typically agree on a monthly or a 6- or 12-month term with a volume commitment. That gives both sides predictability.

    Platform fee stays flat. Per-resolution fee scales with actual volume, up or down. Seasonal businesses see this work in their favor during quiet months.

    We credit it back. If a ticket reopens within X days of resolution, it doesn't count as resolved and we don't charge. That's the outcome commitment.

    Yes. Volume, term length, payment terms, integration scope, pilot scope, all negotiable within reasonable bounds. We're building multi-year relationships, not extracting maximum value in month one.

    Most custom integrations are covered by the platform fee. If an integration requires significant custom engineering, weeks of dedicated work on a proprietary legacy system, we may quote it separately. Never as a surprise line item.

    The pilot is priced as a fixed engagement depending on scope, typically in the low four figures, covering setup, a limited-scope rollout over 4–6 weeks, and a final performance report. If you continue into production, pilot costs are credited against the first month's platform fee.

    Want a number for your volume?

    See what we'd resolve on 90 days of your tickets. No commitment. No long sales cycle. Two weeks from kickoff to first autonomous resolution.

    Book a demo