Close operational workflows end-to-end.Even the ones stuck between teams and tools.

    WISNOTS gives operations teams AI operators that handle recurring internal workflows using context, rules, system checks and human approval. Simulate on your past backlog before going live. Pay per closed case.

    Book a demo

    Every case runs through 12+ context checks before any action fires. So the operator can close workflows that get stuck between teams, tools and approvals.

    WISNOTS orchestrator trace view

    Connect once.
    Give the operator the full case context.

    WISNOTS connects to the systems your team already uses CRM, ERP, ticketing, internal tools, approvals, spreadsheets and custom back-office systems so the operator can understand the case before it drafts or acts. Not just search. The full operational picture: request context, system state, policy rules, approval paths, past resolutions and the next step.

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    Taylor S. · Ops9:41 AM
    Contract change CC-2284 for Acme Logistics is stalled. Needs sign-off from legal and ops controller. Can you route and prep the confirmation?
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    WISNOTS AIINTERNAL NOTE9:41 AM
    ✓Fetched contract context
    ✓Identified next approvers
    ✓Drafted confirmation
    Route CC-2284 to legal (S. Müller) then ops controller (R. Patel). Confirmation drafted: terms updated to net-30, effective 2026-06-01. Notify Acme Logistics after both approvals land.
    ✓ Approve
    × Reject

    Shadow Mode from day one.
    Autonomous when process owners approve.

    We start in Shadow Mode: the operator drafts updates, prepares form fills, routes exceptions and recommends the next step while your team reviews every decision. You decide case type by case type, workflow by workflow, which actions can move toward automation. No big-bang rollout. No trust required upfront.

    See what we would have closed before you commit.

    Replay 90 days of past operational cases and internal workflow requests. See what the operator would close, what it would escalate and where human approval is still needed. You get a closure-rate forecast before anything goes live. If the numbers do not meet your process owners’ bar, you walk away.

    Input needed
    ⚠48%
    Contract change
    ⚠28%
    Vendor escal.
    ⚠58%
    Cross-team
    ⚠64%
    Carrier claims
    ⚠36%
    Onboarding
    ⚠Owner assignment delays30%
    ⚠Missing handoff data38%
    ⚠Approval queue depth44%
    ⚠SLA breach risk51%
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    WISNOTS
    41 cross-team handoffs last week stalled on owner assignment, but your runbook has no escalation rule.
    Acme Co.
    DIRECT MESSAGES
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    wisnots10:12 AM
    Contract change CC-2284 for Acme Logistics needs sign-off from legal and ops controller. Legal is on PTO until Friday. Should I escalate to the deputy or route to ops controller first per runbook?
    Message wisnots

    You write the rules.
    We enforce them.

    Set operational rules: escalation triggers, approval requirements, SLA windows, system guardrails, regulatory deadlines and customer-communication tone. The operator follows those rules on every case: when to act, when to draft for review and when to escalate to a human owner. Every action is logged. Your operational bar, enforced on every workflow.

    Close cases.
    See what slows them down.

    WORKFLOW TYPESLast 30 days
    Contract changes52+22%
    Carrier claims38+9%
    Cross-team handoffs27+14%
    Vendor escalations21−4%
    Internal requests16+6%

    Workflow Intelligence

    See which case types are growing, which handoffs create delays and which workflows create the most manual review.

    CASE LIFECYCLEBOTTLENECK
    Open
    412
    Owner found
    298
    In handoff
    246
    Closed
    217
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    114 cases sit at owner assignment > 24h. Three approvers cause 70% of the wait.

    Bottleneck Detection

    See where cases get stuck missing approvals, unclear ownership, broken handoffs, incomplete data or system gaps.

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    14 escalations this month hit the same gap. I drafted a runbook update from past resolutions. Want to review?
    DRAFTCross-team contract change handoff
    Route to legal owner first, then ops controller. If unanswered after 24h, escalate to process owner with context.

    Process Gap Detection

    When the same case keeps escalating, WISNOTS surfaces the missing rule and drafts a proposed runbook update for review.

    Pay for closed cases.
    Not for attempts.

    You pay when WISNOTS closes a case and it stays closed within your SLA not when the operator drafts, routes or escalates.

    Pay on closure.

    Outcome-based · capped monthly

    Billed at the end of each month based on closed case volume. Set a monthly cap so spend stays predictable. Reopened or escalated cases are not billed.

    See pricing →Book a demo

    Questions before your operator goes live

    A case counts as closed when the requested workflow is completed, the required systems are updated, and the case stays closed within the agreed SLA window. Cases that are escalated, reopened or rejected are not billed.

    WISNOTS connects to the systems your team already uses: CRM, ERP, ticketing, approval tools, internal cockpits, spreadsheets, custom APIs and back-office systems.

    Both. In Shadow Mode, the operator drafts recommended actions for review. Once a workflow is approved, it can execute controlled system actions within the rules you define.

    You define the rules: which case types need approval, who reviews them, when to escalate and which actions are allowed. The operator follows those rules on every case.

    In Shadow Mode, the operator runs on real cases but does not act autonomously. It drafts updates, prepares form fills, routes exceptions and recommends next steps while your team reviews every decision.

    The operator escalates the case with the relevant context, recommended action and reason for escalation. Your team can approve, edit or reject before anything is sent or changed.

    Every workflow runs through context checks, rule checks, approval logic and system guardrails before any action fires. If confidence or policy fails, the case is escalated instead of executed.

    Yes. WISNOTS can replay past operational cases and show what the operator would have closed, escalated or flagged before anything goes live.

    Zapier, Make and RPA usually automate predefined steps. WISNOTS handles operational cases that require context, rules, judgement boundaries, system checks and escalation logic.

    Every action is logged: what context was checked, which rule path was followed, what was drafted, what was approved, what was executed and when a human was involved.

    Policy-sensitive workflows stay in Shadow Mode or approval mode until your process owners decide otherwise. The operator can draft and prepare actions, but execution only happens within your rules.

    Go deeper on operational workflow automation

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    4 min readMay 8, 2026
    See all operations articles
    Ticket CreatedCustomer
    Statusopen
    AssignedOperator
    Statuspending_internal
    Escalation TriggeredSystem
    HandoverL2 Support
    Statusin_progress
    Response SentOperator
    Statuswaiting_customer
    Feedback ReceivedCustomer
    Statusresolved
    Invoice GeneratedBilling
    Payment PendingFinance
    SLA BreachedSystem
    ReassignedManager
    Statusreopened
    Merge DetectedSystem
    Statusduplicate
    Approval RequestedCompliance
    Statusapproved
    Shipment DispatchedWarehouse
    Tracking UpdatedLogistics
    Delivery ConfirmedCustomer
    Return InitiatedCustomer
    Inspection ScheduledQA
    Statusclosed
    Ticket CreatedCustomer
    Statusopen
    AssignedOperator
    Statuspending_internal
    Escalation TriggeredSystem
    HandoverL2 Support
    Statusin_progress
    Response SentOperator
    Statuswaiting_customer
    Feedback ReceivedCustomer
    Statusresolved
    Invoice GeneratedBilling
    Payment PendingFinance
    SLA BreachedSystem
    ReassignedManager
    Statusreopened
    Merge DetectedSystem
    Statusduplicate
    Approval RequestedCompliance
    Statusapproved
    Shipment DispatchedWarehouse
    Tracking UpdatedLogistics
    Delivery ConfirmedCustomer
    Return InitiatedCustomer
    Inspection ScheduledQA
    Statusclosed

    Observed.

    This is how work actually runs.

    Ready to close the cases that pile up between systems?

    Replay 90 days of past operational cases and see what WISNOTS would close, escalate or flag before anything goes live. No commitment. No long sales cycle. First numbers within two weeks.

    Book a demo