Close operational tickets end-to-end.From cockpit to carrier.

A case counts as closed when it stays closed for the agreed window (typically 14 days, longer for regulated workflows). If the case reopens within the window, we do not charge. That is the commitment — you pay for outcomes, not effort.

Our agents drive cockpit UIs the way your team does — through the same forms, with the same validations and approval steps. For supported cockpits (Enneo and partners) we ship native integrations; for custom internal cockpits we build adapters during the simulation phase, so the live rollout uses the same paths your humans already trust.

Shopify, commercetools, custom OMS systems, WMS connectors, DHL, UPS, FedEx, and regional carriers out of the box. Custom carrier integrations available — most can be wired in days, not weeks.

Each case type carries an escalation chain you define — supervisor on threshold, head of ops on SLA breach, legal on regulated content. Our agents respect the chain, never bypass it, and log every escalation reason. Supervisors get the full case context plus the agent's draft, so approval is a quick yes/no, not a re-investigation.

Every action — draft, approve, fire, escalate, close — is logged with timestamps, actor, regulatory rule path, and the exact data the agent saw at decision time. Exports for regulator submission, internal compliance review, or post-incident analysis. Retention windows are configurable per workflow.

A helpdesk reply is one outbound message; a cockpit form-fill is a multi-step transaction with validations at each step. Our agents handle the multi-step flow — pulling data from connected systems, filling fields, hitting save, handling validation failures, and escalating when a step fails repeatedly. Everything is visible in the live cockpit recording.

Default is 90 days of historical cases — same window as customer-support. We replay each through your current SLA and rule set and report closure-rate, escalation-rate, and per-cockpit performance. For peak-season businesses (energy, e-commerce, regulated) we sometimes run longer windows.

Each contract-change type carries a templated confirmation, a regulatory deadline window, and a legal-review trigger. The agent generates the confirmation; legal review fires automatically when content drifts beyond the templated language. Final customer-facing copy goes out only after the chain you defined says yes.

Customer-facing copy is generated from your historical comms — we learn how your team apologizes, refunds, reships, and escalates. We do not invent a tone; we match yours. For carrier-driven delays we draft proactive comms with the actual carrier ETA, not a generic placeholder.

Same engine, different audience. Internal IT/HR — access requests, password resets, equipment provisioning, onboarding/offboarding — runs through your internal ticketing system and identity provider. The privacy boundary is tighter; auditors care about who saw what when, not customer-facing comms.

SLA timers start where they start in your runbook. The agent sees the timer, prioritizes work that is closest to breach, and escalates to a human supervisor before — not after — breach. SLA breach in shadow mode is reported but never charged; in autonomous mode you set the breach threshold for what counts as a clean closure.

Pricing is per closed case, with a monthly cap you set. Peaks are common in operations and we plan capacity for them. If your peak volume regularly exceeds the cap, we work out a higher annual commitment with bigger volume tiers — never surprise overage bills.